Refund and Returns Policy

Refund and Return Policy

Last updated: November 2025

Thank you for shopping at Collectict.com! We take pride in offering high-quality toys and collectibles. Your satisfaction is important to us. This policy explains how returns, replacements, and refunds are handled for purchases made through our website.

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1. Eligibility for Returns

We accept returns or exchanges only under the following conditions:

• The product received is damaged, defective, or incorrect.

• The return request is raised within 7 days of delivery.

• The item is unused, in its original packaging, and includes all tags, manuals, and accessories.

Returns are not accepted for:

• Products damaged due to improper use or mishandling after delivery.

• Items purchased during special sales or clearance offers (unless defective).

• Products with missing original packaging or accessories.

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2. How to Request a Return

To initiate a return, please contact our support team at support@collectict.com within 7 days of receiving your order.
Include the following details:

• Your Order ID

• Reason for return

• Photos or video showing the issue (if applicable)

Our team will verify your request and guide you through the return process.

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3. Return Pickup and Shipping

Once your return is approved:

• We will schedule a pickup through our courier partner at your delivery address.

• Please ensure the item is securely packed to prevent damage during transit.

• In certain cases, you may be asked to self-ship the product to our warehouse; any prepaid shipping charges will be reimbursed if the return is valid.

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4. Inspection and Approval

After we receive the returned item, it will undergo a quality inspection.

• If approved, a replacement or refund will be processed within 5–7 business days.

• If the item does not meet return criteria, it will be shipped back to you without a refund.

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5. Refund Process

Approved refunds will be issued using your original payment method:

• Prepaid orders (UPI, cards, wallets, etc.): Refunded within 5–7 business days.

• Cash on Delivery (COD) orders: Refunds issued via bank transfer or UPI, once bank details are shared.

Please note: Shipping or COD convenience fees (if applicable) are non-refundable.

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6. Replacement Policy

If you prefer a replacement instead of a refund for a defective or damaged item, we’ll ship a new product after verifying your return. Replacement is subject to product availability.

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7. Cancellations

Orders can be cancelled before dispatch only. Once shipped, cancellations are not accepted. You may still request a return after delivery under the conditions above.

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8. Contact Us

For questions or concerns about refunds and returns, please contact:
📧 Email: support@collectict.com
🌐 Website: www.collectict.com

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We value your trust in Collectict.com and strive to ensure a safe, transparent, and enjoyable shopping experience for every customer.